Privacy Policy

1. Commitment to Privacy

At Infinite Expertise, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it — covering both this website and any services we provide.

2. Information We Collect

We only collect information that is necessary to provide our services. This includes:

• ● Contact Data: Name and email address provided via contact forms or booking systems.
• ●Business Context: Information voluntarily shared during consultations or project discussions.
• ● Technical Usage: Anonymous site navigation data used to improve the performance and experience of this website.

3. How We Use Your Information

Information you provide is used solely to:

• ● Respond to your enquiries and deliver agreed services.
• ● Send relevant updates where you have opted in to receive them.
• ● Improve the quality and performance of our website and tools.

Your data is never sold to third parties. Client information shared during engagements is treated as confidential and is never used to train public AI or large language models.

4. Cookies & Local Storage

This website uses cookies and browser storage in the following ways:

• ● Infi-E Widget: Our AI advisor tool uses a cookie (infie_v6) to track the number of interactions within a 7-day session. This is used solely to manage usage limits and does not collect personally identifiable information. No conversation content is stored in the cookie.
• ● Analytics: We may use anonymous analytics tools to understand how visitors navigate the site. No personally identifiable information is collected through analytics.
• ● No Advertising Cookies: We do not use advertising or tracking cookies of any kind.

You can clear cookies at any time through your browser settings. Clearing the Infi-E cookie will reset your session usage count.

5. Third-Party Services

We use a small number of trusted third-party services to operate this website and deliver our services:

• ● Formspark: Used to process contact form submissions.
• ● Resend: Used to send email notifications and lead summaries.
• ● Google Cloud Run: Hosts the Infi-E AI tool backend. Conversation data sent to this service is processed to generate responses and is not stored permanently.

Each of these services operates under their own privacy policies. We only share the minimum information necessary for them to function.

6. Data Retention

Contact and enquiry data is retained only as long as necessary to respond to your enquiry or deliver agreed services. You may request deletion of your data at any time by emailing us directly.

7. Your Rights

Under Australian Privacy Law (Privacy Act 1988) you have the right to:

• ● Access the personal information we hold about you.
• ● Request correction of inaccurate information.
• ● Request deletion of your data where it is no longer required.

To exercise any of these rights, contact us at the address below.